Privacy policy
Last updated: 2023-10-29
We at Motosai Co. Ltd. (hereinafter referred to as “Motosai”), value your privacy and want to ensure that you understand how we use your personal information when you use our services. By using our website, web and mobile applications (jointly referred as “Platform”), you agree to the collection, use, and transfer of your information as described in this policy.

What information do we collect about you?
We collect personal information that you voluntarily provide to us, such as your name, email address, home address, telephone number, geolocation, and motorcycle details. We collect this information to provide you with the services offered on our Platform and to inform you about other services we think you may be interested in. We may also collect information through cookies and other technical means to better understand how our Platform is used.
We may obtain technical information from your device, such as device ID, carrier, operating system, IP address, mobile payment methods, and interaction with other retail technology, like using NFC Tags or QR Codes.
We acquire information about you from your actions, such as creating a user account, submitting your documents, subscribing to our newsletter, participating in customer surveys, sending 'contact us' messages or other communication; as well as from the Platform itself, or through advertising, research, and direct marketing. Please be assured that we do not gather any sensitive information about you.

Storage and security of your personal information
Motosai will use all reasonable endeavors to maintain the security of your personal information and to protect your personal information from misuse, interference and loss and against unauthorized access, modification or disclosure. Motosai will destroy any personal information it holds about you which it no longer requires under the terms of this Privacy Policy. Where you have chosen a password to access certain services of the Platform, you are responsible for keeping your password confidential. We recommend not sharing your password with anyone. Due to the nature of the internet, Motosai does not provide any guarantee or warranty regarding the security of your personal information during transmission to us or storage by us and you acknowledge that you disclose your personal information to us at your own risk. Please contact us immediately if you become aware or have reason to believe there has been any unauthorized use of your personal information in connection with the Platform.
Motosai is committed to safeguarding your personal information and taking measures to protect it against misuse, interference, loss, unauthorized access, alterations, or disclosure. As part of our Privacy Policy, we will delete any personal information we no longer need. If you have selected a password for certain Platform services, please keep it confidential and avoid sharing it with others. While we cannot guarantee the security of your personal information during transmission or storage due to the nature of the internet, we assure you that we take your privacy seriously. If you suspect any unauthorized use of your personal information in connection with the Platform, please contact us immediately.

How will we use the information we collect from you?
You consent to Motosai collecting and using your personal information for processing and delivering the order/s placed on the Website and any other service provided through the Website. In particular you expressly consent that Motosai may disclose your personal information, including your name and delivery address to the Rental Shop that provides a bike for you. You consent to Motosai using your personal information for advertising and direct marketing purposes in order to inform you about the Website and the goods and services it provides, or other matters that it believes will be of interest to you. Motosai may disclose your personal information, and you consent to the disclosure of your personal information, to third parties engaged by Motosai to perform functions or provide products and services on our behalf such as insurance, processing payments, mailouts, debt collection, research, statistical information, marketing and direct or indirect advertising. If you would like to unsubscribe from receiving direct marketing communications from Motosai or do not want us to share your personal information with other parties, please contact us at motosai.com/contact or follow the steps to unsubscribe which are presented in every marketing email you receive from us, requesting your personal information be removed from our marketing mailing list. We will use reasonable endeavors to comply with your request within a reasonable period of receipt of your request. Please note that the withdrawal of any authorizations for processing of your personal information by third parties may result in us not being able to provide you with any services. Motosai reserves the right to disclose your personal information if it is required or authorized to do so by law, or, if it is reasonably necessary in its opinion to protect the rights or property of Motosai or any third party, or to avoid injury to any person. If the Motosai business is sold or merges with another entity then some or all of your personal information may be passed to a third party.

Access to your information
Motosai will use all reasonable endeavors to keep personal information it holds accurate, complete, up-to-date, relevant and not misleading. Please contact us if you would like to access the personal information Motosai holds about you. We will use reasonable endeavors to provide a complete list of your personal information within a reasonable period of receipt of your request. Please contact us if you would like to receive a copy of this information – motosai.com/contact Motosai reserves the right to charge a nominal fee for the processing of this request in accordance with local legislation. You may contact us to correct any of your personal information that is inaccurate, incomplete or out-of-date, or to request that your personal information be deleted. We will use reasonable endeavors to correct or delete your personal information as requested within a reasonable period of receipt of your request. Deletion of your account with Motosai will not automatically delete the personal information held about you. If you would like Motosai to delete all personal information together with the deletion of your account, please follow the steps mentioned-above. Please note that the deletion of your personal information from our database will result in us not being able to provide you with any services. If applicable, any legal requirement on us to maintain certain records of your personal information shall prevail over any of your requests. We may require you to prove your identity before providing you with copies of your personal information.

Requests for Deletion of Personal Information
If you would like to request the deletion of your personal information held by Motosai, please contact us at motosai.com/contact. We will use reasonable efforts to delete your personal information within a reasonable period of time upon receiving your request. Please note that certain legal obligations or legitimate interests may require us to retain certain personal information even after a deletion request is submitted.
Please keep in mind that deleting your profile doesn’t automatically mean deleting your personal information immediately.

Changes to our Privacy Policy
Motosai reserves the right to alter all or any part of this Privacy Policy. Any changes will be notified via the Website and, where appropriate, through e-mail notification.

Other Websites
Our Website may have links to other websites. This privacy policy only applies to the Website. You should therefore read the privacy policies of the other websites when you are using those sites.

Contact Us
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to: motosai.com/contact